How do I get my VIP?
Nothing to run. Buying VIP grants your Discord role the moment payment clears. In game, your kit comes off the quick chat — Grub VIP says "I need Stones", Swarm VIP says "I need Metal Fragments", Hive Lord VIP says "I need High Quality Metal" — and lands straight in your inventory. Once every 3 hours, every day. Pay monthly and it runs as long as the subscription does; pay once and it is yours for good, through every wipe.
How do I get a kit or a resource pack after buying it?
You do not have to do anything. First time only: run /link in Discord with your Gamertag or PSN name, so the bot knows which player you are. After that every order lands in your inventory the next time you join the server.
My order has not turned up.
Almost always /link was never run — the bot cannot match a payment to a player it has no gamertag for, so the order sits waiting rather than being lost. Run /link in Discord, then rejoin the server. Still nothing: open a ticket with your order number and we will hand it over or refund it.
Do I need to be online?
For anything made of items, yes. Items sent to an offline player are destroyed by the game, so delivery refuses rather than losing your order. VIP is a role, so that applies whether you are on or not.
What happens on wipe day?
VIP survives, and so does your kit — it is tied to your role, not the map. Every wipe is a Thursday: the map two weeks before the last Thursday, and map and blueprints on the last Thursday. So the mid-month wipe is a fresh map without losing what you have learned, and Tier 1 is always unlocked.
Why are some things capped?
Queue priority that everyone holds is not priority. And anything you place stays on the map whether or not you come back for it, so the caps are what keep the server at a decent frame rate on day 10 of a wipe.
Is any of this pay to win?
A little, and we would rather say so than pretend. We sell kits, and those kits have guns in them — a revolver and a double barrel at the entry tier, SMGs at the top two. We sell raw materials too, sulfur included. That is a real edge in a fight, not just a head start, and anyone telling you their store is not pay to win is selling you something anyway. Where we draw the line is reach and raids: no rifles, no pump or Spas shotgun, no LMG, and nothing pre-made that opens a base — no rockets, no C4, no satchels. Buy sulfur and you still have to cook it, craft it and carry it. Everyone also gets a free kit every two hours without paying anything. A good player on the free kit still beats an average one on the top tier, and we would rather keep that true than sell more. If you think we have the balance wrong, tell us in Discord — most of what is on this page changed because somebody did.
What does "pay once" actually get me?
The same tier, kept permanently — the role, the queue priority and the kit on your quick chat, with no renewal and nothing to cancel. It survives every wipe, because it is tied to your Discord role rather than the map. There are fewer lifetime seats than monthly ones on purpose: a lifetime seat never comes back, so once they are gone that tier is monthly only.
Can I get a refund?
Yes, if delivery failed and we could not fix it. No, if you bought something and then got raided — that is just Rust.