Privacy, terms and refunds

What GRUBZ 2X stores about you, what you are actually buying, and how to get your money back. Last updated September 2026.

Read this first

The three things most likely to catch someone out, said plainly.

1. Wipes delete what you bought

   The map wipes twice a month. Items delivered to your inventory — kits and resource packs — are gone with it, the same as everything you gathered yourself. That is how Rust works and it is not a fault. VIP is different: it is a role, so it survives wipes and keeps giving you a kit each cycle.

2. Monthly VIP renews until you stop it. A one-time VIP does not

   Every VIP tier is sold two ways. The monthly one charges until you cancel, through the same checkout you bought it on — cancel before the renewal date and you keep the role until the month you paid for runs out. The one-time one charges once and never again: no renewal, nothing to cancel, and it survives every wipe.

3. You have to be in game to receive items

   Items sent to an offline player are destroyed by the game, so delivery holds rather than losing your order — it lands the next time you are on the server. Nothing expires, and you never have to ask for it.

What we store

Very little, and none of it is payment information.

Your Discord account

Your Discord user ID and username, because that is how a purchase is matched to a person and how roles are granted.

Your gamertag

The Gamertag or PSN name you give when you run /link, because delivery has to know which player in game is you.

Your orders

What you bought and when, held by Tip4Serv, our store provider. We use it to deliver the order and to answer questions about it later.

Server logs

The game server records connections and admin actions, the same as any Rust server. We read them to fix problems and to catch cheating. They roll over automatically.

Card details — never

Payments run through Tip4Serv and Stripe. Card numbers never reach us and we could not see them if we wanted to.

We do not sell any of it, and we do not share it with anyone except the providers that make the store work — Discord, Tip4Serv and Stripe. Want your data removed? Open a ticket and we will delete your link record and order history. Note that a deleted order record cannot be refunded afterwards, because there is nothing left to check.

Refunds

The short version: if it did not arrive, you get your money back.

It never arrived

Full refund, no argument. Open a ticket with your order number. This is the case we care most about getting right.

It arrived and you changed your mind

Ask within 14 days and we will refund it if the items have not been used. Once a kit has been claimed and spent, we cannot un-spend it.

A subscription you forgot to cancel

Ask within 14 days of the charge and we will refund that month and cancel it. Once.

You were banned

No refund. Bans are for cheating, and cheating is the one thing that costs everyone else the server.

The server shuts down

Anyone on a monthly subscription is refunded for the unused part of the month. Kits and resource packs already delivered are not refunded retroactively — you had them.

The server shuts down and you bought a one-time VIP

Bought within the last 90 days: full refund. Older than that: we will refund what we can and say so publicly rather than go quiet. Saying “pay once, keep it forever” and then closing is the one way this store could genuinely take someone’s money for nothing, so it is written down here before it can be argued about. We have no plans to close, and no server can promise it never will.

Please open a ticket before starting a chargeback. A chargeback costs us a fee on top of the refund and gets the account blocked automatically, which helps nobody when we would simply have refunded you.

Terms

What you are buying

Access to in-game items and roles on this server. Not property, not an asset, and not transferable to another server or account.

The server is not guaranteed to exist forever

It is a community server run by people with jobs. We will give notice in Discord if that ever changes, and honour the refund rule above.

Rules apply to paying players too

Buying something does not buy leniency. The house rules apply to everyone, and cheating is a permanent ban whatever you have spent.

Prices and contents can change

What is in a package can change between wipes as balance changes. You get what was listed at the time you bought it.

Not affiliated with Facepunch or Double Eleven

GRUBZ 2X is a community-run server. Rust is their game; we just rent a box and set the rules.

Getting hold of us

A ticket in #open-a-ticket on our Discord. That is the fastest route and it is the only one we monitor properly — a ticket goes to every admin at once. The button below is an open invite, so you do not need to already be in the server to use it.

Payments are handled by Tip4Serv, who email a receipt for every order and hold the order record. If you cannot use Discord at all, that receipt is your proof of purchase and the order number on it is what any refund needs. Keep it.